Privacy Policy

Introduction

This Privacy Policy explains how Nexbitz Infotech LLP ("Company", "we", "our", or "us") collects, uses, stores, processes, and protects information when you use our enterprise software suite (including nexFreight, nexProcure, nexPulse, and nexRealty), including our web applications, mobile applications, and related APIs.

1. Information We Collect

Account Information

• Name, email address, and mobile number.
• Company name, user role, and platform permissions.
• Billing and subscription information.

CRM and Customer Data

• Customer names, phone numbers, and email addresses.
• Lead, inquiry, and follow-up records.
• Property preferences, shipment details, or procurement requirements.
• Booking information, payment records, and sales data.

Uploaded Documents and Files

• Property images or logistics documentation (e.g., Bills of Lading).
• Customer identity documents, booking forms, and payment receipts.
• Other files uploaded by authorized users to our secure cloud storage.

Mobile Application & Technical Information

• Device information, OS version, and unique device identifiers.
• Device notification tokens for push alerts.
• IP addresses, browser information, and session/usage logs.
• Cookies and secure authentication tokens.

2. How We Use Information

• Provide, maintain, and secure the software platforms.
• Manage customer leads, logistics tracking, and procurement workflows.
• Process transactions, bookings, and subscription payments.
• Authenticate users and provide dedicated technical support.
• Facilitate third-party messaging integrations (including the WhatsApp Business API).
• Generate enterprise reports and analytics.
• Comply with legal and regulatory obligations.

3. Mobile Permissions & Push Notifications

Our mobile applications (such as nexRealty) may request access to certain device features when strictly required for CRM functionality:

• Camera & Storage: For capturing and uploading property images, shipping documents, or client files.
• Notifications: For sending crucial alerts like lead assignments, workflow approvals, booking updates, and follow-up reminders.
• Network Access: For real-time communication with Nexbitz servers.

Permissions are requested only when necessary, and push notifications can be disabled through your device settings at any time.

4. Data Sharing & Third-Party Integrations

Information may be shared only with trusted third-party service providers that assist us in operating and maintaining our enterprise infrastructure:

• Secure cloud hosting and infrastructure providers.
• Payment gateway providers.
• Communication platforms (e.g., Meta Platforms, Inc. for WhatsApp API routing in nexPulse).
• Firebase Cloud Messaging (Google) for mobile push notifications.
• Government or legal authorities when explicitly required by law.

5. Data Security & Retention

Customer data is retained for as long as necessary to provide the Service, maintain business records, fulfill contractual obligations, and ensure operational continuity. Following account termination, information may be retained for a limited period for backup and compliance purposes before permanent, irrecoverable deletion.

6. User Rights & Account Deletion

As an authorized user, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate data.
• Request restriction of processing or withdraw consent where legally permitted.
• Request complete account deletion.

Account holders may formally request account deletion by contacting our support team. Requests will be processed subject to applicable legal, contractual, and enterprise data retention requirements.